Overview

This Privacy Policy describes how Dr. Cara and affiliated entities (“we,” “our,” or “us”) collect, use, store, disclose, and safeguard information obtained through drcara.net, associated landing pages, educational experiences, AI-supported tools, digital products, coaching services, cohort programs, subscriptions, workshops, speaking engagements, and related offerings. By accessing this website, submitting information, enrolling in services, interacting with Virtual Mind, or otherwise engaging with our platforms, you acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

We may collect information directly from users, automatically through website technologies, or through third-party providers supporting our operations. Information collected may include your name, email address, optional phone number, optional organization or company name, shipping address for coffee subscriptions or physical deliveries, assessment responses including Leadership Origin Profile responses and related questionnaires, payment and transaction information processed through Stripe, scheduling and calendar information, communications submitted through forms or email, and standard analytics, cookies, device identifiers, browser information, IP address data, and website activity associated with user interactions and digital experiences.

How We Use Information

Information collected may be used to administer programs, coaching engagements, cohort experiences, workshops, speaking engagements, digital products, subscriptions, educational experiences, and related offerings; facilitate scheduling and communications; process transactions; provide customer support; personalize educational experiences; administer assessments and questionnaires; facilitate AI-supported interactions through Virtual Mind; improve website functionality and user experience; maintain operational and business records; comply with legal obligations; protect platform integrity; and communicate regarding services, resources, events, updates, and related offerings.

Cookies, Analytics & Website Activity

Our websites and digital platforms may utilize cookies, analytics technologies, pixels, session tracking tools, and similar technologies to understand visitor engagement, website performance, operational effectiveness, and user interactions with content and services. These technologies may collect browser type, operating system, device identifiers, referral pages, approximate geographic location, interactions with content, session duration, and related usage information. Users may modify browser settings to manage cookies or tracking preferences; however, disabling certain technologies may affect website functionality or user experience.

Email Marketing, Communications & Consent

Users who submit forms, enroll in programs, subscribe to resources, request information, schedule consultations, or otherwise engage with our platforms may receive newsletters, educational content, service announcements, promotional communications, operational updates, event information, and related communications. Marketing communications include unsubscribe functionality that allows users to opt out at any time. Opting out of marketing communications does not prevent receipt of transactional, operational, legal, account-related, or service-related communications necessary to administer purchases, subscriptions, programs, or active engagements.

SMS & Phone Communications

Users who voluntarily provide phone numbers may receive scheduling communications, operational updates, reminders, or limited service-related communications by phone or text message where appropriate. Message and data rates may apply depending on the user's carrier or mobile plan. Users may opt out of non-essential text communications by contacting us directly or following applicable opt-out instructions.

Payment Processing

Payment transactions are processed through Stripe and related third-party payment providers. We do not store full payment card numbers on our internal systems or servers. Payment information submitted in connection with purchases, subscriptions, coaching engagements, enrollments, or services is subject to the applicable payment processor's privacy and security practices. Users are encouraged to review Stripe's privacy practices directly for additional information regarding payment processing and data handling.

Third-Party Platforms & Service Providers

We may share information with trusted third-party vendors, contractors, service providers, software platforms, and operational partners necessary to support website functionality, payment processing, communications, educational experiences, scheduling, hosting, analytics, subscriptions, fulfillment, and related business operations. Current providers may include Squarespace for website hosting and forms, Vercel for landing-page hosting, Stripe for payment processing, Google Workspace including Gmail, Google Sheets, Google Forms, and Google Calendar for communications and operations, Delphi.ai for Virtual Mind AI-supported interactions, Zoom for workshops and live sessions, and shipping or fulfillment providers necessary to deliver coffee subscriptions or physical products. Third-party providers maintain independent privacy and operational practices, and interactions occurring through those systems may also be governed by their respective terms and policies.

Virtual Mind & AI-Supported Interactions

Virtual Mind is an AI-supported educational and leadership-development tool hosted through Delphi.ai. Users may voluntarily submit reflections, leadership challenges, organizational concerns, or related information while interacting with the platform. Users should avoid submitting highly sensitive, confidential, proprietary, medical, therapeutic, legal, financial, tax, or otherwise protected information through AI-supported systems. AI-supported tools are evolving technologies and may not always provide complete, accurate, secure, or contextually appropriate responses. Information submitted through Virtual Mind may be processed, analyzed, or stored by third-party providers supporting the platform. Users should not assume that information shared through Virtual Mind, website forms, standard email communications, or related digital tools is protected by privileges associated with therapist-client, physician-patient, attorney-client, fiduciary, or similar legally protected professional relationships.

No Emergency or Crisis Services

The website, Virtual Mind, educational content, and related services are not intended for emergency response, crisis intervention, mental-health treatment, medical care, or urgent support services. Individuals experiencing medical emergencies, mental-health crises, or situations requiring immediate professional intervention should contact appropriate emergency responders or licensed professionals.

Data Retention

Information is retained for as long as reasonably necessary to administer services, maintain business and operational records, facilitate customer support, comply with legal obligations, resolve disputes, improve services, enforce agreements, and support legitimate business purposes. Retention periods may vary depending on the nature of the information, the type of engagement involved, operational needs, and applicable legal requirements.

User Rights & Choices

Subject to applicable law, users may request to update, correct, access, unsubscribe from, or inquire about certain personal information maintained by us. Users may also request deletion of certain information or withdraw consent for marketing communications where applicable. Certain information may nevertheless be retained where reasonably necessary for legal compliance, fraud prevention, dispute resolution, operational continuity, contractual obligations, or legitimate business purposes.

State Privacy Rights

Depending on the user's jurisdiction and applicable law, certain individuals may have additional privacy rights relating to access, correction, deletion, portability, or limitation of certain personal information. Requests relating to applicable privacy rights may be submitted through the contact information provided below.

No Sale of Personal Information

We do not sell personal information in the traditional sense of exchanging personal data for monetary compensation. However, certain website analytics, advertising technologies, cookies, or third-party integrations may constitute data sharing or processing under applicable privacy laws.

Cross-Border Processing & Data Transfers

Information collected through this website or related services may be processed, stored, transferred, or accessed in jurisdictions outside a user's state or country of residence, including jurisdictions that may maintain different data-protection standards than those applicable in the user's location.

Children's Privacy

Our websites, programs, services, educational experiences, and digital platforms are intended for adult and professional audiences and are not directed toward children under thirteen (13) years of age. We do not knowingly collect personal information from children under 13. If we become aware that information has been submitted by a child under 13, we will take commercially reasonable steps to delete such information.

Business Transfers & Organizational Changes

Information collected through our platforms may be transferred, disclosed, or otherwise processed in connection with a merger, acquisition, restructuring, financing transaction, dissolution, asset sale, or similar business transition involving all or part of the business or affiliated entities.

Data Security

We take commercially reasonable administrative, technical, and organizational measures designed to safeguard information entrusted to us from unauthorized access, misuse, alteration, disclosure, or loss. However, no website, payment platform, AI-supported system, cloud-storage environment, electronic communication method, or internet transmission can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted through websites, email systems, AI-supported tools, third-party platforms, or related digital technologies.

Policy Updates

This Privacy Policy may be updated periodically to reflect operational, technological, legal, regulatory, or business developments. The updated version becomes effective upon posting to the website unless otherwise required by law. Continued use of the website, services, or related platforms following updates constitutes acknowledgment of the revised Policy.

Contact Information

Questions regarding this Privacy Policy, marketing preferences, privacy practices, or data-related concerns may be directed through the official contact information provided on the website or through official business communications.